Alix and Greg exceeded my expectations and were very friendly, knowledgeable and professional.I look forward to enjoying my Cadillac for years to come. Thank You.
employee's were friendly,job well done, Jeff went over when maintenance should be done. advised me on tires matching treated me with respect. no military discount.
From the beginning, very easy to schedule service on line! Very professional, courteous and efficient. Also, the customer waiting room is cozy and loved the Latte!
Always friendly and informative. They kept me updated. The work was done as promised and on time. Always provide me with transportation if it's going to take most of the day. Always let me know of future maintenance..
Austin and Chad were my main point of contacts. Customer service from both of them was exceptional. Thanks guys for making the car buying process quick and seamless. A++
Great services! Everything well well and all details were explained with patience. I even got a ride to the store near by! I really appreciated
Yes, treated me with respect even though I bought a pre-owned vehicle and non-Cadillac. Walked me through the financing and options for the warranty.
This was a great experience purchasing the vehicle. Will was awesome as a salesperson and Chad was great in finance. We would buy here again!
The service advisors went out of their way to take care of me and my car! I would definitely trust them again with future auto needs.
All personal we dealt with were totally friendlt & just awesome! Scott Smith went above and beyond to allow us to test drive, educate us on all the new technology & make the sale happen! Thanks Scott! The showroom floor and building could use some TLC. But we understand they are leasing the building until a new one is to be built in White Bear.
The oil change was fast, efficient and went very well. We waited for the car in the lounge area and took a look at some of the 2021 car in a new book. Very nice.
Excellent service! Very professional & timely. Thank you. I would recommend Luther to anyone regardless of the make or model of the car they are driving
The service department is very helpful the body shop does wonderful work they had my bumper on my car looking brand new after my car was hit in 2020
Everyone was friendly and helpful. Our salesperson was excellent. Alix ensured that we were able to select the car that fit our needs. He made sure we knew what we were leasing and spent the right amount of time with us to be certain we understood the features of our new XT5. We'd highly recommend Luther Cadillac.
An absolute pleasure working with you. The process could not have gone any smoother. Everyone I worked with was knowledgeable and great to work with. Thank you again, -T
Very helpful and professional with the service I received. Second to none. I would recommend this dealership to first time and used car buyers. They actually care about there job and service that they provide.
Everyone we met with was great! We got an excellent price on a used vehicle. When we went to sign the paperwork it was ready to go and we were in and out in 10 minutes.
Very professional. Sales and service staff anticipate all my needs and concerns!
Charlie and John were very detailed in looking over my vehicle. Charlie gave additional information about the recall and gave me feedback on more then what I orginally brought in as issues. Not all is resolved but a plan is in place.
excellent work and customer service, explains the needs and problems to be corrected, projects time needed and expected return accurately. Awesome dealership all around. Alix does a great job as well.
Charlie Youngquist was excellent in the service & care he provided me. He changed my 10+ year loyalty from Key Cadillac in Edina to the Luther Cadillac in Roseville. I will only do business with Charlie going forward.
The work was performed in a satisfactory manner by the men in the shop.
Very kind and helpful staff. They made sure my car was extra clean before I received it. Walked me through the process very well. I enjoyed my time there.
Awesome dealership! Friendly, helpful staff - this was a great and easy service experience. Thank you!
Very pleased with the way we were treated by everyone at the dealership, very pleasant experience!
Jeff in service always does a great job. If I call and he doesn't answer, he always call back. He pays attention to small details that I may otherwise forget.
Jeff kept me informed about how the diagnostics were going and answered all my questions. The quotation he gave me was within a few dollars of final cost which was good.
Got there and they took care of me and the car was good again.
Luther Cadillac made the entire process customer friendly from beginning to end. We knew the car we wanted and we were given multiple options to purchase and finance the vehicle with clear communication.
It took a long time to get the LPO items that were needed for my new XT5 - almost 2 months, but not the dealer's fault. Jeff did a great job researching the issue I had with the parking brake coming on when I hadn't put it on. He and Vang made sure I got a car wash even though they were busy. THANKS VERY MUCH!!!
Set up for service was good! He only issue at had was no car wash- when I return to pick up my car I ask-, was it washed! No - would you like me to wash it ? It will take 20 more min after a 2 hr appt. a few years ago it was automatic for a car that was at this cost
On time, complete, always respectful and complete. Makes life easy.
I am going to say excellent but I had a few things I'd like to mention. I really liked my service advisor, Jeff Hetrick. He listened to me and found answers I was looking for right away, Thank you for that Jeff. I was a little bummed the tech didn't put the tire/lug nut keys away where he found them, instead they were just left in the trunk (usually kept with spare tire) I like it left with the spare tire so when I ask my kids to get EVERYTHING out of the trunk they don't ...
The personnel was fantastic and the process was easy. The external of the facility is a disaster. Those folks and those vehicles deserve a better showcase. If I was just driving by, I would never think of shopping there.
The technician was very helpful they did the work in a timely manner did a great inspection along with a video to let me know what work need to be done
Just keep up the fine professional work just as you have always done
Exceed my expectations! Excellent service and professional staff! Will definitely recommend.
So far REALLY GREAT ! Will Isaacson is very knowledgeable and helpful.
Luther Cadillac's service group is always efficient and courteous. The Service Advisors are knowledgeable and have my vehicle's service history available so we can make good decisions about maintenance requirements.
I am very impressed with this dealership. They go out of there way to meet your needs in all areas. My salesman Vang Wang was awesome! And so thorough. I appreciate them dealing with us as they did!! Definitely a 5 star Dealership.
The issues I needed fixed during the 30 day/1500 mile dealer warranty were completed with no questions asked. Those repairs were made in a timely manner. Jeff Hetrick my service advisor did a great job of keeping me informed of progress and when the repairs were completed.
Your service department is second to none thanks for the good work!
Joseph was excellent & was able to answer all of the questions I had for my out of state purchase.
Good staff friendly and helpful. They were out of rentals so I stayed without a car for more than 3 days . They return the car with nice fresh smell
Scotty was an absolute joy to work with! He was very open to what I was looking for and helped me pick the perfect vehicle. Scotty is a top notch salesman!
We worked with Vang and it was such a good experience. The process went pretty quick. We would definitely return to work with him!
One of the best experiences purchasing a vehicle. Fast, friendly and recieved a great value on our new vehicle. Highly recommend!!
Efficiently diagnosed and repaired the intermittent electrical/AC issue in a timely manner. I appreciated the communication from Alec Blum, Service Writer, who explained the problem and planned repair.
Have always enjoyed Alix. Very professional, very knowledgeable, very intelligent to talk to. He's the best! Of course this 25 word minimum almost made me not complete the survey, dealership needs to address this!!!!!!
Friendly customer service. Explained what would be done. Service was completed within the time frame given. It’s always a pleasant experience dealing with Alix and the service group at Luther Cadillac in Roseville.
From my first inquiry to the paperwork for the vehicle purchase everyone was very kind and knowledgeable. It was a great experience and I would recommend Luther Cadillac to others if interested in buying a vehicle used or new.
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This is my 4th lease from Luther's Cadillac. It's a fantastic Team and I have worked with the same individuals for the 2nd time.
Excellent customer service from the first call to delivery of my vehicle. Vang made my internet, sight unseen before delivery purchase a great experience by making sure to address my concerns and keeping in constant contact with me.
Vang was great to work with and was very responsive to any and all requests. We appreciated Dan’s interaction in our purchase as well. Luther provided for a quick and efficient transaction.
Vang helped me with my first car purchase! Super sweet guy!!! 10/10 he was very helpful with everything from top to bottom ☺️Woo! Woo!
In a diverse neighborhood, wife does not feel comfortable going to the dealership. People were very nice when we can to pick up the vehicle. You need to relocate the dealership.
I have been bringing my 2003 Chevrolet Silverado 1500 LT to Luther/McCarthy Cadillac for many years and I have always dealt with Charlie Younquist and have always been satisfied with Charlie and the dealership. Keep up the fine professional service.
Great service, went through everything, fixed everything in the time they said they would. Got a free loaner car. Called and texted me when done.
Great work and experience. Thanks to the staff and to Jeff for getting my car done in a professional and timely manner. I appreciate it.
Everyone is very friendly and my experience is always a good one. I came in for an oil change and tire rotation, they also hand washed my car. Looks beautiful.
Customer services was way over the top..worked out perfect had do shopping any ways was convenient…courtesy ride to the mall & back….thx for taking care my cadi girl…
Will and Riley were excellent to deal with, answered all my questions and helped me understand all the features of my purchased vehicle.I wouldn't hesitate to recommend Luther Cadillac to friends and family...
Will was very friendly and knowledgeable. The car was detailed and looked great when I picked it up. Will went through the whole system with me.
Charlie Younquist got me right in. Our 2020 Escalade had a bad battery. Charlie got it tested and fixed up the very next day. We really appreciate him and ask for Charlie every time we need a vehicle serviced.
Vang was awesome-- purchasing the car was seamless. Plus, afterward they were helpful in getting information from the pervious owner and in tracking my new plates. Overall, the Luther Cadillac team was courteous, kind, and very helpful. I would definitely recommend them!
I called and talked with Joseph Kling, Sales Representative. I came in did a test drive discussed a couple of issues I found on the test drive. I took the vehicle to my mechanic had it checked over and found it was in good shape. Long Cadillac aligned the vehicle and I agreed to purchase. Not sure I like the "no haggle" pricing because of the used car drought, but, the vehicle is worth the price tag. I am enjoying figuring out all the bells and whistles after Joseph's guided tour.
Thank you for taking care of the problem. I felt vey comfortable for this service. Car rental offered is very nice. The advisor was very nice and very professional. Thanks again .
I am very comfortable bringing my vehicle here for service. Jeff and his crew are great to work with. They are friendly and knowledgeable folks. Fantastic job 👍👍
The purchasing process was absolutely flawless! Bothe sales and finance were extremely courteous, professional, and patient. Referrals will definitely be on their way soon! -Kevin
They are so fast and Jim gave me a ride to Good earth for lunch and picked us up. I loved getting the car hand washed at my last service. They always set the car how I like it. I can't wait to get a new one.
Great service. Was met by Jeff Hetrick upon arrival. He completed the work order. Car was on the hoist sooner than expected. Necessary work was done to my satisfaction.
Great customer service a d helping with the election process. They went the extra mile in terms of making this a positive experience. Highly recommend this dealership l.
Wonderful, prompt service! I really liked being able to schedule an appointment online. Jeffrey Hetrick was fantastic in explaining everything to us. I would recommend Luther Cadillac to everyone.
This is the second purchase at Luther in two years. I came in to change oil and purchased a new car. Alex did a great job in walking me through the process and followed up with setting up the new installation of the needed programs. I feel confident that my questions will be answered as the future brings issues to me. The service staff and financing were also handled well. Thank You
As always, Luther Cadillac and Charlie Younquist treats me with the utmost courtesy and respect. I have been bring my 2003 Chevrolet 1500 Silverado for many years. Keep up the great work
I was very pleased with the service I received. Will Isaacson and Chad Port were wonderful to work with! So far I love my vehicle and appreciate everything! Thank you!
We were very pleased with all of the polite and kind people we dealt with at Luther Cadillac! Alex Moise was especially very detailed and wonderful to work with! We are happy and excited about our new Caddy! Thanks so much, Therese Semlak
The service agent was excellent. Very informative and efficient. I don’t have anything else to say but will just keep typing until my 25 words.
Jeff was very helpful. Work was quick and efficient. I don’t need another sixteen words and am less likely to fill out a survey if I’m required to type.
Phenomenal teamwork and customer service. Really comfortable and low pressure approach Great follow up. Fair trade offer I really don’t know what else to say
Perry and his team at Luther Cadillac are amazing to work with! They have taken care of every detail of our transaction with ease, and worked hard to make sure that the transaction moved smoothly. Our salesman, Joe, was thorough and knowledgeable and answered all of the questions we had, as well as gave us a walkthrough on the features of our new vehicle. Highly recommend this awesome team!
Everyone is friendly and treats me like a VIP. My salesman, Alix, is always available and always accommodating. Two thumbs up. I appreciate the follow up and feeling like a special customer.
Awesome service. I was given a loaner car and was updated each as to when the parts would be in and the car would be ready.
Charlie Youngquist is very professional and courteous. He is probably the best customer service person that I have ever dealt with. Charlie makes sure that the work is done to my satisfaction.
Vang put the plates on my new XT5 for me. So nice to know that they are on securely. Really like driving my new car.
Arrived for my 8 oclock appointment and there was jeff hetrick waving me on in.fast friendly smart service did everything how i asked no pressure. The done was very good took care of both my problems and alerted me about one other issue.first time bringing my new caddy there and ill be back.
Friendly salesman and very helpful, easy financing and exceptional service from all. Thank you for all your help. I was thoroughly satisfied. Love my vehicle.
I was very impressed with the building and with the staff. The person working with me (Josh ) really knew what he was talking about. If i asked something he didn't no for sure he went and got the answer right away. Very impressed.
Excellent service, timely and efficient. Routine service during our visit to Minnesota. Charlie was great to work with very professional. Our vehicle has never been cleaner!
Brought my car in for a oil change this was my second visit at this location and I was treated very well , I work with Jeff Hetrick both times he was great and he remembered me it was over all just a great experience on a scale from 1 to 10 I give a solid 11 +
Everything was done that I asked to be done,no added price to the estimate. Received timely text messages and a phone call. Great service.
I had the best experience at Luther Cadillac for service work completed. Everyone was very professional and patient as I explained the issue I was having. Charlie went above and beyond to solve the issue I was having with the HVAC.
Great service. Every one I have dealt with has been very accommodating. Vang, my salesman was especially helpful. There was never any hard sale, like you find in so many other dealorships.
Staff went out of their way to keep me informed regarding what was happening and when it would be ready, AND I don’t think my car ever looked so clean, thank you very much.
Alix has been helping a lot. He is very warm, kind and professional. Will definitely recommend my friends to purchase a caddy over here with him.
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