Charlie took great care of our XT5 once again. Convenient appointment and nice experience overall!
Charlie and Jeff in the service department were great to work with. Work completed as scheduled. Thank you!
I was able to get a quick oil change appointment, everything was completed by the time promised. Great staff to work with.
Great customer service. Friendly-made us feel appreciated and not just a number. Willing to help
Charlie is the best. Love working with him. Quality service and they cleaned my car perfectly.
Jeff was great as usual. You all do a great job in Service. Thank you all
Charlie in service is great to work with! He goes above and beyond for his customers.
Great dealership with a very accommodating staff. Excellent response time and competitive pricing. The dealership was nice and clean and the sales process was easy.
Excellent service. Professional and very knowledgable. They ordered the parts and got the service done. I am very pleased with the service.
They were ready for me as soon as I step into this dealership. Vang was awesome and answered all my questions.
Vang's knowledge of the brand and his patience throughout the process were above excellent.
Yes, dealer fixed two problems on warranty. Charlie communicated regularly and was helpful as usual.
The people were very friendly and not pushy which made my experience much more of a delight. Mark our sales person was easy to work with.
Buying experience was as expected, price was fair and the attention to detail helped ease some of the concerns when buying a used car
I came to get my Que system fixed, I brought the car for my appointment at 7 theu called and said it was ready by 11, they even washed my car and gave me a rental to use while they worked on my car. Everyone was super fast and friendly. This was a great experience
Charlie Youngquist is the best person I've ever worked with at a dealership and communication is fantastic.
Great dealer with excellent service. Very good communications and follow up. Car came back with service completed as promised and very clean inside and out!
I loved that they came to my house to pick up and drop off my vehicle! The cleaning it was great too!
Our experience was extremely positive, easy, and he had everything ready when we got there. Nothing but excellent service and couldn't have been a more pleasant experience. We will make an effort to buy all our cars from Riley going forward.
What could have been a very negative experience, turned into a very good experience. My purchase of an Xt5 Cadillac was delayed two months because of the rear view mirror recall. Will worked with me and guided me through the convoluted process and made the situation work for me and the dealership. This is my fourth car purchase from a Luther Dealership, second from this one, and every time I have been treated professionally; with honesty and integrity.
Charlie Youngquist is just great to work with every time I need to have my car serviced! I have worked with him and their service department for a number of years and they are always so attentive, informative and have always taken great care of my car so I am grateful for Charlie and the service staff at Luther Cadillac!!!
Friendly helpful staff, Vang was good to work with, and made the buying process easy.
Kyle was awesome!!! He was so kind to us!!!We will definitely recommend him and Luther to other potential buyers!!
Great customer service. I was informed with every step they were taking to repair my vehicle.
Always a great experience. This is my multiple business over here and that shows a lot. They are very honest and transparent. Perry, Chad and their team are simply the best.
Great experience and nice value in my purchase. Everyone I dealt with was professional and competent
Very helpful and efficient fast service. Jeff Hetrick is awesome Loved the car wash, yea !
Good good good good good good good good good good good good good good great
Service was excellent! Jeff was awsome keeping me up to date on progress, and offering suggestions for future service.
Mark and Vang have done great job by creating a great customer experience. Your professional and customer skills are unbeatable. I was doing car shopping and comparing but Mark made me come back buy. Thanks Mark and Vang!
Jeff Hetrick was an amazing service advisor through the process of my vehicle repair. I was kept up to date throughout it all. My vehicle came back washed and cleaned inside and out. Very impressed and beyond happy.
Advisor Jeff was very helpful and did a great job. Car was ready when I was told it would be done
Charlie was great. Thanks for helping me. He kept me informed and let me know what could be done.
Jeff is always great and reliable to work with. He makes the process as seamless as possible and shows he cares about the customer.
Excellent customer service . On time pick up and delivery. All services were done correctly . Highly recommend
I enjoy your award winning ,great customer service and my vehicle is always fixed and done quickly and most of the time I don't have much wait time and I enjoy the way your experts explain the procedures and how the car work
Great customer service from Jeff. Very thorough explanations on work being done. A bit pricey, but you have to expect that with owning a Caddy.
It was it was very fast it was very efficient there were no surprises car came back very very clean very happy
Being an out of state buyer, the entire team at Luther Cadillac made the purchase experience great. They know what it takes to provide quality service.
It was a great experience, All work was done to my expectations, and communications with Jeff were spot on.
Great service, very helpful staff New tires are very nice for MN winters Thank you
Very pleased with dealership everyone is friendly and helpful keep me informed on all my car needs and repairs
Excellent communication and service by Charlie, great experience by all the staff/technicians, work on the car was well done and appreciated, very clean on the inside and out after work was completed. Thanks!
Awesome experience. Their service is above average and they go the extra mile to make you want to keep doing business with them.
Everyone was friendly and helpful. Especially Stacey in service, she was able to get me all the receipts and paperwork I required!
Jeffery's service was great my car feel like a new car very happy with Luther Cadillac
I made an appointment for an oil change. I was greeted nicely and got my car right in on time. I was told it would take about two hours. I was shuttled over to the mall. The service took two hours exactly. I was picked up on time. My car was clean and ready to roll when I got back to the dealership. Charlie Youngquist was professional and friendly.
Great experience! The vehicle was ready at the time promised, it was washed and vacuumed when I arrived. The paperwork was also ready, waiting for my signature. The cashier and service advisor both took care of me with a smile. Thank you for your service.
Overall great experience and customer service. Shuttle back and forth from home so I could work during service and addressed issues and no unneeded extras
Everything was great I wish I would of had the car back sooner , but Charles was in good communication
Luther Cadillac always does a great job. Charlie is very professional and doesn't pressure you to get repairs.
Luther Cadillac Service is just the best! They fit me in on a busy day, drove me to and from work, kept me updated throughout the day, I couldn't ask for more.
Awesome team to work with! They get the job done right and efficiently from start to finish!
Great customer service! I didn't have to worry about a thing. Explained everything professionally and my car was returned on time.
Very polite, professional, and quick service! When I came in I was unhappy and left very happy and pleased! He really exceeded my expectations.
Excellent service from Kyle ! Super professional , I will highly recommend the dealer and the sale representative , thank you Kyle
Great customer service from purchase through service. Highly recommend this dealership and service dept. Love receiving a clean car both inside and out!
Friendly professional staff, didn't try to oversell products that didn't make sense for my situation, gave pertinent information for the services that would make sense. Dope coffee machine in the lounge.
Yannick did a great job. Except from the 400 mile drive one way everything went great.
Great place , super nice everyone easy to work with ! I would definitely go again ,and tell friends
The staff was very nice and they got my car done in a timely manner.
Everybody at the dealership was professional and friendly. The work was completed quickly and as expected.
All of the people were very welcoming and friendly as soon as we arrived. A very good group of sales and support staff. Vang was a delight to visit with and an excellent sales person. Thanks to All for your courteous help. Sincerely, Mark & Marsha
Every thing is good i happy for every thing i like every helps so keep it up
It was a rough start. I brought my 2013 SRX for a rubbing sound in steering which had previously locked up while driving. I was concerned about safety. I did not receive adequate response, paid $188, and then chose to talk Stacey, the service manager. She listened to my concerns, did research, and put together a plan. I was extremely impressed with Stacey. The responses below are based on my interaction with Stacey.
Jeff went above and beyond to make me feel comfortable about the work we were doing and I appreciated his input.
I had a great experience with Roseville, Luther Cadillac, the employees treated me with respect and timely updates about my vehicle service. I will always return to Luther Cadillac in Roseville for any future service needs. Five stars for Customer Service.
Great friendly service. Shuttle ride was easy fun conversation and the price dropped. Very happy
Very awesome and good Service was nice And beautiful couldn't have been better God bless
Charlie was so personable and explained everything thoroughly. He was able to go over recommended services and explained what they did in those services. Communicated with me throughout the times vehicle was in service untik completion.
We saw the Cadillac on line and drove 400 miles to the dealership. They did my disappoint.
Always appreciate both Charlie and Jeff. They provide great service and always willing to help explain the process/service needed on my vehicle.
They did a great job. They figured out the problem and took great care of me!
Jeff Hetrick does a great job of keeping me informed on the necessary repairs as well as providing excellent timely service. Much appreciated!
Always pleased with the personal attention and the detailed explanation Charlie gives me. Seems very customer oriented!
Excellent customer service they kept me informed all through the process and explained everything to my satisfaction
Service and salesmen was great. We were in and out of dealership pretty quick with no problems
Very easy to deal with! Would recommend to everyone. Every Luther dealership I’ve dealt with has been great!
Charlie did a great job informing me about the repair and keeping me up to speed of progress, I'd recommend Luther Cadillac. No issues at all.
Abe was very professional and curtsy and he very detailed with the problems that were going on with the car
We had a very good experience beginning with Charlie Youngquist arranging our appointment and Jeff Hetrick handling the appointment in an efficient and effective manner. They both were very helpful, pleasant and professional the entire process. We appreciate their attention to detail and their courteous manner.
Very personable and helpful. Everyone there created a wonderful buying experience. Bryce couldn’t have done a better job.
I appreciate Luther Cadillac for their very good customer service. And they are Honest and reliable.
We had an awesome experience. Riley was fabulous to work with. We are pleased with our new Cadillac dt6
These guys are top notch! got my vehicle in right away and finished sooner that I expected. Friendly and pleasant from pulling in to pulling back out. Even made sure my car was clean inside and out. Great service! Thank you!
Mark did a great job. Highly recommended great guy. Great service. Recently bought from Walser. Would never buy from them again. Luther was a much better experience
Always completely satisfied with the outstanding customer service I always experience. Very professional service department . Great communication. No surprises, ever.
Great dealearship and super salesperson in Riley. Had an easy experience with the sale and delivery was as promised.
This is such a great dealership with no pressure sales and friendly service. Very happy with my purchase.
Had to put the car on my lift at home to see where the oil was dripping from and clean up the oil from the oil change so it would not drip on the garage floor.
the wait time was a little long however they worked us in last minute which was good.
I was very happy with my service experience at Luther Cadillac. I will definitely take my vehicle back to them next time I need service!!
Yannick was very good to work with. It felt like he really cares about the customer. First class person to work with!