Customer Testimonials

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DealerRater Jul 28, 2021

Alix and Greg exceeded my expectations and were very friendly, knowledgeable and professional.I look forward to enjoying my Cadillac for years to come. Thank You.

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DealerRater Jul 28, 2021

employee's were friendly,job well done, Jeff went over when maintenance should be done. advised me on tires matching treated me with respect. no military discount.

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DealerRater Jul 28, 2021

From the beginning, very easy to schedule service on line! Very professional, courteous and efficient. Also, the customer waiting room is cozy and loved the Latte!

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DealerRater Jul 23, 2021

Always friendly and informative. They kept me updated. The work was done as promised and on time. Always provide me with transportation if it's going to take most of the day. Always let me know of future maintenance..

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DealerRater Jul 23, 2021

Austin and Chad were my main point of contacts. Customer service from both of them was exceptional. Thanks guys for making the car buying process quick and seamless. A++

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DealerRater Jul 21, 2021

Great services! Everything well well and all details were explained with patience. I even got a ride to the store near by! I really appreciated

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DealerRater Jul 20, 2021

Yes, treated me with respect even though I bought a pre-owned vehicle and non-Cadillac. Walked me through the financing and options for the warranty.

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DealerRater Jul 19, 2021

This was a great experience purchasing the vehicle. Will was awesome as a salesperson and Chad was great in finance. We would buy here again!

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DealerRater Jul 19, 2021

The service advisors went out of their way to take care of me and my car! I would definitely trust them again with future auto needs.

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DealerRater Jul 17, 2021

All personal we dealt with were totally friendlt & just awesome! Scott Smith went above and beyond to allow us to test drive, educate us on all the new technology & make the sale happen! Thanks Scott! The showroom floor and building could use some TLC. But we understand they are leasing the building until a new one is to be built in White Bear.

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DealerRater Jul 16, 2021

The oil change was fast, efficient and went very well. We waited for the car in the lounge area and took a look at some of the 2021 car in a new book. Very nice.

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DealerRater Jul 15, 2021

Excellent service! Very professional & timely. Thank you. I would recommend Luther to anyone regardless of the make or model of the car they are driving

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DealerRater Jul 15, 2021

The service department is very helpful the body shop does wonderful work they had my bumper on my car looking brand new after my car was hit in 2020

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DealerRater Jul 14, 2021

Everyone was friendly and helpful. Our salesperson was excellent. Alix ensured that we were able to select the car that fit our needs. He made sure we knew what we were leasing and spent the right amount of time with us to be certain we understood the features of our new XT5. We'd highly recommend Luther Cadillac.

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DealerRater Jul 11, 2021

An absolute pleasure working with you. The process could not have gone any smoother. Everyone I worked with was knowledgeable and great to work with. Thank you again, -T

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DealerRater Jul 9, 2021

Very helpful and professional with the service I received. Second to none. I would recommend this dealership to first time and used car buyers. They actually care about there job and service that they provide.

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DealerRater Jul 9, 2021

Everyone we met with was great! We got an excellent price on a used vehicle. When we went to sign the paperwork it was ready to go and we were in and out in 10 minutes.

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DealerRater Jul 2, 2021

Very professional. Sales and service staff anticipate all my needs and concerns!

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DealerRater Jul 2, 2021

Charlie and John were very detailed in looking over my vehicle. Charlie gave additional information about the recall and gave me feedback on more then what I orginally brought in as issues. Not all is resolved but a plan is in place.

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DealerRater Jul 2, 2021

excellent work and customer service, explains the needs and problems to be corrected, projects time needed and expected return accurately. Awesome dealership all around. Alix does a great job as well.

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DealerRater Jul 2, 2021

Charlie Youngquist was excellent in the service & care he provided me. He changed my 10+ year loyalty from Key Cadillac in Edina to the Luther Cadillac in Roseville. I will only do business with Charlie going forward.

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DealerRater Jul 2, 2021

The work was performed in a satisfactory manner by the men in the shop.

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DealerRater Jul 1, 2021

Very kind and helpful staff. They made sure my car was extra clean before I received it. Walked me through the process very well. I enjoyed my time there.

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DealerRater Jul 1, 2021

Awesome dealership! Friendly, helpful staff - this was a great and easy service experience. Thank you!

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DealerRater Jun 30, 2021

Very pleased with the way we were treated by everyone at the dealership, very pleasant experience!

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DealerRater Jun 30, 2021

Jeff in service always does a great job. If I call and he doesn't answer, he always call back. He pays attention to small details that I may otherwise forget.

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DealerRater Jun 30, 2021

Jeff kept me informed about how the diagnostics were going and answered all my questions. The quotation he gave me was within a few dollars of final cost which was good.

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DealerRater Jun 30, 2021

Got there and they took care of me and the car was good again.

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DealerRater Jun 30, 2021

Luther Cadillac made the entire process customer friendly from beginning to end. We knew the car we wanted and we were given multiple options to purchase and finance the vehicle with clear communication.

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DealerRater Jun 30, 2021

It took a long time to get the LPO items that were needed for my new XT5 - almost 2 months, but not the dealer's fault. Jeff did a great job researching the issue I had with the parking brake coming on when I hadn't put it on. He and Vang made sure I got a car wash even though they were busy. THANKS VERY MUCH!!!

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DealerRater Jun 30, 2021

Set up for service was good! He only issue at had was no car wash- when I return to pick up my car I ask-, was it washed! No - would you like me to wash it ? It will take 20 more min after a 2 hr appt. a few years ago it was automatic for a car that was at this cost

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DealerRater Jun 30, 2021

On time, complete, always respectful and complete. Makes life easy.

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DealerRater Jun 30, 2021

I am going to say excellent but I had a few things I'd like to mention. I really liked my service advisor, Jeff Hetrick. He listened to me and found answers I was looking for right away, Thank you for that Jeff. I was a little bummed the tech didn't put the tire/lug nut keys away where he found them, instead they were just left in the trunk (usually kept with spare tire) I like it left with the spare tire so when I ask my kids to get EVERYTHING out of the trunk they don't ...

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DealerRater Jun 29, 2021

The personnel was fantastic and the process was easy. The external of the facility is a disaster. Those folks and those vehicles deserve a better showcase. If I was just driving by, I would never think of shopping there.

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DealerRater Jun 29, 2021

The technician was very helpful they did the work in a timely manner did a great inspection along with a video to let me know what work need to be done

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DealerRater Jun 28, 2021

Just keep up the fine professional work just as you have always done

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DealerRater Jun 28, 2021

Exceed my expectations! Excellent service and professional staff! Will definitely recommend.

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DealerRater Jun 27, 2021

So far REALLY GREAT ! Will Isaacson is very knowledgeable and helpful.

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DealerRater Jun 27, 2021

Luther Cadillac's service group is always efficient and courteous. The Service Advisors are knowledgeable and have my vehicle's service history available so we can make good decisions about maintenance requirements.

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DealerRater Jun 26, 2021

I am very impressed with this dealership. They go out of there way to meet your needs in all areas. My salesman Vang Wang was awesome! And so thorough. I appreciate them dealing with us as they did!! Definitely a 5 star Dealership.

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DealerRater Jun 26, 2021

The issues I needed fixed during the 30 day/1500 mile dealer warranty were completed with no questions asked. Those repairs were made in a timely manner. Jeff Hetrick my service advisor did a great job of keeping me informed of progress and when the repairs were completed.

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DealerRater Jun 26, 2021

Your service department is second to none thanks for the good work!

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DealerRater Jun 25, 2021

Joseph was excellent & was able to answer all of the questions I had for my out of state purchase.

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DealerRater Jun 25, 2021

Good staff friendly and helpful. They were out of rentals so I stayed without a car for more than 3 days . They return the car with nice fresh smell

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DealerRater Jun 25, 2021

Scotty was an absolute joy to work with! He was very open to what I was looking for and helped me pick the perfect vehicle. Scotty is a top notch salesman!

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DealerRater Jun 25, 2021

We worked with Vang and it was such a good experience. The process went pretty quick. We would definitely return to work with him!

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DealerRater Jun 25, 2021

One of the best experiences purchasing a vehicle. Fast, friendly and recieved a great value on our new vehicle. Highly recommend!!

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DealerRater Jun 23, 2021

Efficiently diagnosed and repaired the intermittent electrical/AC issue in a timely manner. I appreciated the communication from Alec Blum, Service Writer, who explained the problem and planned repair.

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DealerRater Jun 21, 2021

Have always enjoyed Alix. Very professional, very knowledgeable, very intelligent to talk to. He's the best! Of course this 25 word minimum almost made me not complete the survey, dealership needs to address this!!!!!!

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DealerRater Jun 20, 2021

Friendly customer service. Explained what would be done. Service was completed within the time frame given. It’s always a pleasant experience dealing with Alix and the service group at Luther Cadillac in Roseville.

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DealerRater Jun 19, 2021

From my first inquiry to the paperwork for the vehicle purchase everyone was very kind and knowledgeable. It was a great experience and I would recommend Luther Cadillac to others if interested in buying a vehicle used or new.

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DealerRater Jun 19, 2021

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DealerRater Jun 18, 2021

This is my 4th lease from Luther's Cadillac. It's a fantastic Team and I have worked with the same individuals for the 2nd time.

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DealerRater Jun 16, 2021

Excellent customer service from the first call to delivery of my vehicle. Vang made my internet, sight unseen before delivery purchase a great experience by making sure to address my concerns and keeping in constant contact with me.

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DealerRater Jun 15, 2021

Vang was great to work with and was very responsive to any and all requests. We appreciated Dan’s interaction in our purchase as well. Luther provided for a quick and efficient transaction.

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DealerRater Jun 15, 2021

Vang helped me with my first car purchase! Super sweet guy!!! 10/10 he was very helpful with everything from top to bottom ☺️Woo! Woo!

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DealerRater Jun 14, 2021

In a diverse neighborhood, wife does not feel comfortable going to the dealership. People were very nice when we can to pick up the vehicle. You need to relocate the dealership.

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DealerRater Jun 14, 2021

I have been bringing my 2003 Chevrolet Silverado 1500 LT to Luther/McCarthy Cadillac for many years and I have always dealt with Charlie Younquist and have always been satisfied with Charlie and the dealership. Keep up the fine professional service.

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DealerRater Jun 13, 2021

Great service, went through everything, fixed everything in the time they said they would. Got a free loaner car. Called and texted me when done.

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DealerRater Jun 12, 2021

Great work and experience. Thanks to the staff and to Jeff for getting my car done in a professional and timely manner. I appreciate it.

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DealerRater Jun 12, 2021

Everyone is very friendly and my experience is always a good one. I came in for an oil change and tire rotation, they also hand washed my car. Looks beautiful.

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DealerRater Jun 12, 2021

Customer services was way over the top..worked out perfect had do shopping any ways was convenient…courtesy ride to the mall & back….thx for taking care my cadi girl…

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DealerRater Jun 12, 2021

Will and Riley were excellent to deal with, answered all my questions and helped me understand all the features of my purchased vehicle.I wouldn't hesitate to recommend Luther Cadillac to friends and family...

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DealerRater Jun 10, 2021

Will was very friendly and knowledgeable. The car was detailed and looked great when I picked it up. Will went through the whole system with me.

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DealerRater Jun 9, 2021

Charlie Younquist got me right in. Our 2020 Escalade had a bad battery. Charlie got it tested and fixed up the very next day. We really appreciate him and ask for Charlie every time we need a vehicle serviced.

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DealerRater Jun 6, 2021

Vang was awesome-- purchasing the car was seamless. Plus, afterward they were helpful in getting information from the pervious owner and in tracking my new plates. Overall, the Luther Cadillac team was courteous, kind, and very helpful. I would definitely recommend them!

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DealerRater Jun 6, 2021

I called and talked with Joseph Kling, Sales Representative. I came in did a test drive discussed a couple of issues I found on the test drive. I took the vehicle to my mechanic had it checked over and found it was in good shape. Long Cadillac aligned the vehicle and I agreed to purchase. Not sure I like the "no haggle" pricing because of the used car drought, but, the vehicle is worth the price tag. I am enjoying figuring out all the bells and whistles after Joseph's guided tour.

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DealerRater Jun 6, 2021

Thank you for taking care of the problem. I felt vey comfortable for this service. Car rental offered is very nice. The advisor was very nice and very professional. Thanks again .

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DealerRater Jun 4, 2021

I am very comfortable bringing my vehicle here for service. Jeff and his crew are great to work with. They are friendly and knowledgeable folks. Fantastic job 👍👍

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DealerRater Jun 3, 2021

The purchasing process was absolutely flawless! Bothe sales and finance were extremely courteous, professional, and patient. Referrals will definitely be on their way soon! -Kevin

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DealerRater Jun 3, 2021

They are so fast and Jim gave me a ride to Good earth for lunch and picked us up. I loved getting the car hand washed at my last service. They always set the car how I like it. I can't wait to get a new one.

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DealerRater Jun 2, 2021

Great service. Was met by Jeff Hetrick upon arrival. He completed the work order. Car was on the hoist sooner than expected. Necessary work was done to my satisfaction.

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DealerRater Jun 2, 2021

Great customer service a d helping with the election process. They went the extra mile in terms of making this a positive experience. Highly recommend this dealership l.

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DealerRater Jun 2, 2021

Wonderful, prompt service! I really liked being able to schedule an appointment online. Jeffrey Hetrick was fantastic in explaining everything to us. I would recommend Luther Cadillac to everyone.

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DealerRater May 30, 2021

This is the second purchase at Luther in two years. I came in to change oil and purchased a new car. Alex did a great job in walking me through the process and followed up with setting up the new installation of the needed programs. I feel confident that my questions will be answered as the future brings issues to me. The service staff and financing were also handled well. Thank You

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DealerRater May 28, 2021

As always, Luther Cadillac and Charlie Younquist treats me with the utmost courtesy and respect. I have been bring my 2003 Chevrolet 1500 Silverado for many years. Keep up the great work

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DealerRater May 27, 2021

I was very pleased with the service I received. Will Isaacson and Chad Port were wonderful to work with! So far I love my vehicle and appreciate everything! Thank you!

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DealerRater May 27, 2021

We were very pleased with all of the polite and kind people we dealt with at Luther Cadillac! Alex Moise was especially very detailed and wonderful to work with! We are happy and excited about our new Caddy! Thanks so much, Therese Semlak

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DealerRater May 27, 2021

The service agent was excellent. Very informative and efficient. I don’t have anything else to say but will just keep typing until my 25 words.

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DealerRater May 26, 2021

Jeff was very helpful. Work was quick and efficient. I don’t need another sixteen words and am less likely to fill out a survey if I’m required to type.

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DealerRater May 24, 2021

Phenomenal teamwork and customer service. Really comfortable and low pressure approach Great follow up. Fair trade offer I really don’t know what else to say

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DealerRater May 24, 2021

Perry and his team at Luther Cadillac are amazing to work with! They have taken care of every detail of our transaction with ease, and worked hard to make sure that the transaction moved smoothly. Our salesman, Joe, was thorough and knowledgeable and answered all of the questions we had, as well as gave us a walkthrough on the features of our new vehicle. Highly recommend this awesome team!

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DealerRater May 24, 2021

Everyone is friendly and treats me like a VIP. My salesman, Alix, is always available and always accommodating. Two thumbs up. I appreciate the follow up and feeling like a special customer.

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DealerRater May 24, 2021

Awesome service. I was given a loaner car and was updated each as to when the parts would be in and the car would be ready.

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DealerRater May 24, 2021

Charlie Youngquist is very professional and courteous. He is probably the best customer service person that I have ever dealt with. Charlie makes sure that the work is done to my satisfaction.

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DealerRater May 23, 2021

Vang put the plates on my new XT5 for me. So nice to know that they are on securely. Really like driving my new car.

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DealerRater May 22, 2021

Arrived for my 8 oclock appointment and there was jeff hetrick waving me on in.fast friendly smart service did everything how i asked no pressure. The done was very good took care of both my problems and alerted me about one other issue.first time bringing my new caddy there and ill be back.

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DealerRater May 22, 2021

Friendly salesman and very helpful, easy financing and exceptional service from all. Thank you for all your help. I was thoroughly satisfied. Love my vehicle.

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DealerRater May 22, 2021

I was very impressed with the building and with the staff. The person working with me (Josh ) really knew what he was talking about. If i asked something he didn't no for sure he went and got the answer right away. Very impressed.

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DealerRater May 22, 2021

Excellent service, timely and efficient. Routine service during our visit to Minnesota. Charlie was great to work with very professional. Our vehicle has never been cleaner!

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DealerRater May 22, 2021

Brought my car in for a oil change this was my second visit at this location and I was treated very well , I work with Jeff Hetrick both times he was great and he remembered me it was over all just a great experience on a scale from 1 to 10 I give a solid 11 +

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DealerRater May 21, 2021

Everything was done that I asked to be done,no added price to the estimate. Received timely text messages and a phone call. Great service.

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DealerRater May 20, 2021

I had the best experience at Luther Cadillac for service work completed. Everyone was very professional and patient as I explained the issue I was having. Charlie went above and beyond to solve the issue I was having with the HVAC.

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DealerRater May 20, 2021

Great service. Every one I have dealt with has been very accommodating. Vang, my salesman was especially helpful. There was never any hard sale, like you find in so many other dealorships.

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DealerRater May 20, 2021

Staff went out of their way to keep me informed regarding what was happening and when it would be ready, AND I don’t think my car ever looked so clean, thank you very much.

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DealerRater May 20, 2021

Alix has been helping a lot. He is very warm, kind and professional. Will definitely recommend my friends to purchase a caddy over here with him.

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